Privacy Policy
Trust Cycle LLC, in carrying out its Tokyo Airport Hire business, deeply recognizes that customer’s personal information is a crucial component of their privacy. When handling personal information in our business operations, we establish laws and internal regulations concerning personal information, and by building an organizational structure and striving for the appropriate protection of personal information, we will respect our customers and meet their expectations and trust in our company.
Acquisition, Use, and Provision of Personal Information
We will specify the purpose of use for personal information within the scope of our business activities and will acquire, use, and provide personal information fairly and appropriately to the extent necessary to achieve that purpose. We will also take measures to prevent the use of acquired personal information for purposes other than those specified.
Compliance with Laws and Norms
We will comply with laws and regulations concerning personal information, national guidelines, other norms, and social order, and will strive for the appropriate protection of personal information.
Appropriate Management of Personal Information
We are fully aware of the risks of unauthorized access, loss, destruction, alteration, and leakage of the personal information we handle, and we will implement reasonable security measures. In the event a problem occurs, we will take appropriate corrective actions.
Response to Inquiries
Regarding the personal information we handle, we will appropriately respond to inquiries from the individual regarding disclosure, correction, suspension of use, and complaints.
Continuous Improvement
We will establish management rules and a management system for personal information protection, ensure they are thoroughly implemented by all employees, and conduct regular reviews to continuously improve our personal information protection management system.
Handling of Anonymously Processed Information
We do not handle anonymously processed information through our business. If such handling occurs in the future, we will publicly announce the necessary matters required by laws and related guidelines, implement security management measures, and handle it appropriately.
August 1, 2025 Established
Trust Cycle LLC
Representative Director Tomohiro Ganbe
＜Contact for Personal Information Protection Policy＞
Personal Information Inquiry Desk
Personal Information Protection Administrator Tomohiro Ganbe
Tel.03-6824-7536
About Personal Information Handled by Our Company
■Regarding the Handling of Personal Information
1. Purposes of Use of Personal Information Handled by Our Company
Purposes of use for personal information acquired directly from the individual in writing (including through websites, email, etc.)
| The purpose will be clearly stated to the individual in writing prior to acquisition. |
| Category | Purpose of Use |
| Individual Customer Information | For providing the services applied for For user support For managing usage history For providing information about our services For responding to inquiries For negotiations, communication, consultation, ordering, payment, or other processes related to transactions For the exchange of goods or services related to transactions For the proper and smooth execution of other company operations |
| Information of Business Partner Representatives | For confirming order details (communication records, etc.) |
| Phone Call Recording Information | For accurate understanding of inquiry details For maintaining and improving call handling quality |
| Surveillance Camera Recording Information | For security management within the office, crime prevention/disaster prevention measures, and confirming the situation in the event of an accident |
| Our Employee Information | For correspondence regarding rights and obligations related to labor laws, tax laws, and social welfare laws, such as business communication/information exchange, human resources policies (including transfers, evaluations, career development, etc.), salary payments, attendance management, and welfare benefits For handling various procedures stipulated in internal regulations For notifications and reports to government agencies, their affiliated organizations, or organizations to which we belong For providing welfare services and related procedures For emergency contact For other labor management and the smooth execution of our business operations |
2. Provision of Personal Data to Third Parties
We will not provide personal data to third parties without the prior consent of the individual, except as stipulated by personal information protection laws and regulations.
3. Provision of Personal Data to Third Parties Located in Foreign Countries
When disclosing or providing personal data to third parties located in foreign countries, we will comply with personal information protection laws and regulations and, in principle, obtain the consent of the individual after providing the necessary information required by those laws and regulations in advance.
4. Cookie Policy
What are Cookies?
Cookies are a widely used mechanism where usage history and input content sent and received between the browser and the server are stored as files on the user’s computer when a website is used.
When a user accesses the same website again, the website operator can use the user’s cookie information to change the display for each user.
If the user allows the sending and receiving of cookies in their browser settings, the website can obtain cookies from the user’s browser. Note that for privacy protection, the user’s browser only sends cookies that were sent and received by that website’s server.
About Cookie Settings
The user can choose settings for sending and receiving cookies, such as “Allow all cookies,” “Reject all cookies,” or “Notify me when a cookie is received.” The setting method varies depending on the browser. Please check the “Help” menu of your browser for information on how to set your cookie preferences.
Please note that if you choose to reject all cookies, you may be restricted from using various online services, such as being unable to access services that require authentication.
How We Use Cookies
We use cookies for the following purposes:
・To provide customized services for each user by referencing saved user registration information when the user logs in to an authentication service.
・To analyze the number of users and traffic on our site.
・To improve our services.
・For security purposes, to prompt users to re-enter their password (re-authenticate) after a certain period of inactivity.
・Because our advertisements are placed on various websites on the internet by third-party distributors such as Google, Yahoo! JAPAN, and Facebook, these companies may deliver ads based on past access information to our website.
However, these identifiers and access information do not include any personally identifiable information and are not used for any purpose other than ad delivery. Users of our website can disable the use of cookies by accessing the opt-out pages of these companies’ advertisements. To disable behavioral targeting advertising services, please visit the following pages and follow the instructions:
・Google, Inc.
http://www.google.com/intl/ja/policies/technologies/ads/
・Yahoo Japan Corporation
http://btoptout.yahoo.co.jp/optout/preferences.html
・Facebook, Inc.
https://www.facebook.com/legal/terms
・Twitter, Inc.
https://support.twitter.com/articles/20171553-
・Microsoft, Inc.
https://about.ads.microsoft.com/en-us/resources/policies/microsoft-advertising-privacy-policy
■Notification of Matters Concerning Retained Personal Data
Regarding retained personal data or third-party provision records held by our company, we will respond to requests for notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as “requests for disclosure, etc.”) from the individual or their representative in the following manner.
a) Name of Business Operator
Trust Cycle LLC
Representative Director Tomohiro Ganbe
b) Personal Information Protection Administrator
Name of Administrator: Tomohiro Ganbe
Contact: Tel.03-6824-7536
c) Purposes of Use for All Retained Personal Data
| Category | Purpose of Use |
| Individual Customer Information | For providing the services applied for For user support For managing usage history For providing information about our services For responding to inquiries For negotiations, communication, consultation, ordering, payment, or other processes related to transactions For the exchange of goods or services related to transactions For the proper and smooth execution of other company operations |
| Information of Business Partner Representatives | For confirming order details (communication records, etc.) |
| Our Employee and Family Information | For correspondence regarding rights and obligations related to labor laws, tax laws, and social welfare laws, such as business communication/information exchange, human resources policies (including transfers, evaluations, career development, etc.), salary payments, attendance management, and welfare benefits For handling various procedures stipulated in internal regulations For notifications and reports to government agencies, their affiliated organizations, or organizations to which we belong For providing welfare services and related procedures For emergency contact For other labor management and the smooth execution of our business operations |
| Information of Job Applicants | For communicating with job applicants and managing our recruitment process |
| Specific Personal Information | For purposes of use stipulated in the My Number Act |
| Shareholder Information | For exercising shareholder rights and fulfilling obligations based on the Companies Act and other laws and regulations For implementing various measures for shareholder status For shareholder management, such as creating shareholder data based on prescribed standards in accordance with various laws and regulations For the proper and smooth execution of other company operations |
d) Contact for Complaints Regarding the Handling of Retained Personal Data
(Company Name) Trust Cycle LLC
Tel.03-6824-7536 Fax.03-5672-9925
Reception hours are from 10:00 AM to 5:00 PM on weekdays*. *Excluding Saturdays, Sundays, national holidays, and New Year’s holidays.
e) Certified Personal Information Protection Organization
Currently, our company is not a member of any certified personal information protection organization.
f) Procedures for Responding to Requests for Disclosure, etc., of Retained Personal Data or Third-Party Provision Records
1) Contact for Disclosure Requests, etc.
Requests for disclosure, etc., should be made to the Personal Information Inquiry Desk mentioned above.
※If you wish to request disclosure, etc., by electronic procedure, please let us know. In principle, we will process it according to your wishes.
2) Procedures for Requests for Disclosure, etc.
① After receiving your request, we will mail you the designated request form “Request for Disclosure, etc., of Retained Personal Data.”
② Please mail the completed request form, documents to verify the identity of the representative if the request is made by a representative, and a postal money order for the fee (only for requests for notification of purpose of use and disclosure) to the Personal Information Inquiry Desk mentioned above.
③ After receiving the request form, we will contact you to verify your identity by asking for about two items of your personal information registered with us (e.g., phone number and date of birth).
④ Our response will, in principle, be made in writing (sent via sealed mail) to the individual.
3) Documents to Verify the Identity of the Representative if the Request is Made by a Representative
If the person making the request for disclosure, etc., is a representative, please enclose documents to prove that they are a representative and documents to prove their own identity. For the information on the permanent address included in each document, please black out the information beyond the prefecture. Also, please send documents that do not contain a personal number, or black out all the digits.
① Documents to prove that they are a representative
＜In the case of a representative delegated by the individual to make the request for disclosure, etc.＞
Letter of proxy from the individual (original)
＜In the case of a legal representative of a minor＞Copy of one of the following:
Family register transcript
Resident’s record (with relationship stated)
Other public documents that can confirm legal representation authority
＜In the case of a legal representative of an adult ward＞Copy of one of the following:
Certificate of registered matters concerning adult guardianship registration, etc.
Other public documents that can confirm legal representation authority
② Documents to verify the identity of the representative
Driver’s license
Passport
Health insurance card (please black out all symbols and numbers)
Resident’s record
4) Fee for a Request for Notification of Purpose of Use or Disclosure
1,000 yen per request
(If the request is made in writing, please enclose a postal money order with the request form. If the request is made by other means, we will discuss the payment method with you at the time of the request.)
g) Personal Information Handling System and Measures Taken
1) Formulation of a Basic Policy
To ensure the proper handling of personal data, we have formulated a “Privacy Policy” that includes “compliance with relevant laws and guidelines” and “a window for questions and complaints.”
2) Development of Regulations for Handling Personal Data
We have established personal information protection regulations that specify handling methods, responsible persons, and their duties for each stage, including acquisition, use, storage, provision, deletion, and disposal.
3) Organizational Security Management Measures
① We have established a person responsible for handling personal data and have clarified the scope of employees who handle personal data. We have also established a reporting and communication system to the responsible person in the event of any facts or signs of violations of laws or handling regulations.
② We conduct regular self-inspections of the personal data handling status and also have audits conducted by other departments or external parties.
4) Human Security Management Measures
① We conduct regular training for employees on matters to be aware of regarding the handling of personal data.
② All employees have submitted a confidentiality pledge that includes personal data.
5) Physical Security Management Measures
① In areas where personal data is handled, we manage employee access and restrict the equipment brought in, and we take measures to prevent unauthorized persons from viewing personal data.
② We take measures to prevent the theft or loss of equipment, electronic media, and documents containing personal data, and we also take measures to ensure that personal data cannot be easily identified when these items are transported, including within the office.
6) Technical Security Management Measures
① We implement access control to limit the scope of personnel and personal information databases that can be handled.
② We have introduced a mechanism to protect information systems that handle personal data from unauthorized external access or unauthorized software.
■About Personal Information Collection
Providing information to our company is entirely voluntary. However, if you are unable to provide the requested information, we may not be able to provide normal services. Even if a customer has not completed a transaction and is in the process of entering information, we may acquire and use the customer’s information entered into our reservation form in accordance with our privacy policy.
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